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Team Lead - MassHealth Medicaid Application Processing

Department: PCG Health
Location: Medford, MA

Team Lead – MassHealth Medicaid Applications Processing in Medford, MA


  • Supervise 5-10 new staff assigned to your particular team.
  • Conduct refresher training on updated policies and systems.
  • Act as subject matter expert for MassHealth eligibility policy, procedures and systems for MassHealth field offices.
  • Act as liaison between MassHealth field offices and MassHealth Central Office to escalate questions and issues regarding MassHealth policies, procedures and systems.
  • Provide assistance to field office management team on day to day issues, such as case closings, undeliverable mail, task time analyses, etc.
  • Deliver one to one mentoring training for staff needing refresher or more intensive learning
  • Help interview and select new staff.
  • Coordinate training sessions offered by internal and external subject matter experts.
  • Keep current and maintain expertise in following areas: MassHealth (HCR and Traditional and LTSS), Health Connector and Health Safety Net Policies and Systems, and Microsoft Office Applications (Word, Excel, and Outlook).

Minimum Qualifications

  • High School graduation or evidence of having satisfactory passed a High School Equivalency Program (Associate or Bachelor’s degree is preferred.)
  • 2-5 years’ experience of creating coordinating, delivering and assessing educational and/or professional development training in a corporate or government setting.
  • Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training and experience.

Preferred Qualifications:

  • Knowledge of Massachusetts Medicaid and/or Health Insurance Exchange eligibility/program.
  • The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.
  • The ability to work under significant time pressures to meet unanticipated demands.
  • The ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions.
  • Knowledge of professional and organizational development.
  • Knowledge of MassHealth programs, policies and systems.
  • Knowledge of Microsoft Office applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.  

Staffing Solutions Organization LLC is an e-Verify participant.

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